Friendship Care and Housing

Frank's story

How many of us can genuinely say that we go home from a days work feeling happy and fulfilled by our job!

Frank has been a support worker with Friendship for 3½ years. The first 15 months working in mental health and more recently with service users with learning difficulties.

Prior to being made redundant, Frank had spent most of his working life as a coal miner. He had previously worked in a car factory and spent 4 years as a school caretaker.

Frank readily admitted in his initial interview with Friendship that he had very little knowledge of what is involved in working in mental health, but he strongly believes that people deserve a better life and that he had the personal attributes, ability and enthusiasm for the job.

Frank's natural empathy for the people he works with, along with the support of Friendship, his Line and Case Managers and the training programmes he has undertaken, has continually developed his confidence, knowledge and skills. He has also achieved a qualification in sign language.

A support worker should have the appropriate life experience, excellent communication skills and demonstrate the qualities to empathise in the role of supporting people with mental health issues, learning difficulties, homeless/ vulnerable young people, vulnerable parents and domestic violence.

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