
Friendship Care and Housing
Frank's story
How many of us can genuinely say that we go home from a days
work feeling happy and fulfilled by our job!
Frank has been a support worker with Friendship for 3½ years.
The first 15 months working in mental health and more recently with
service users with learning difficulties.
Prior to being made redundant, Frank had spent most of his
working life as a coal miner. He had previously worked in a car
factory and spent 4 years as a school caretaker.
Frank readily admitted in his initial interview with Friendship
that he had very little knowledge of what is involved in working in
mental health, but he strongly believes that people deserve a
better life and that he had the personal attributes, ability and
enthusiasm for the job.
Frank's natural empathy for the people he works with, along with
the support of Friendship, his Line and Case Managers and the
training programmes he has undertaken, has continually developed
his confidence, knowledge and skills. He has also achieved a
qualification in sign language.
A support worker should have the appropriate life experience,
excellent communication skills and demonstrate the qualities to
empathise in the role of supporting people with mental health
issues, learning difficulties, homeless/ vulnerable young people,
vulnerable parents and domestic violence.
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